FAQs

Welcome to our Frequently Asked Questions page! We’ve compiled answers to the most common questions to help you with your shopping experience. If you don’t find what you’re looking for, feel free to contact us at support@peshawarichappal.com.

1. What is Kaptaan Chappal, and why is it popular?

Kaptaan Chappal is a handmade traditional footwear style originating from Pakistan. Known for its durable leather, stitched toe cap, and timeless design, it is both comfortable and stylish. It gained global fame due to its connection with Pakistani heritage and its endorsement by notable figures like Imran Khan.

2. What is Norozi Chappal?

The Norozi Chappal is another traditional footwear style, popular for its robust design and versatility. Made by skilled artisans, it is ideal for both casual and formal occasions, representing the craftsmanship and culture of South Asia.

3. Are your chappals handmade?

Yes, all our chappals are handcrafted by skilled artisans using traditional techniques. We take pride in offering authentic products that reflect the rich heritage of Pakistani footwear.

4. What materials are used in your chappals?

We use premium-quality leather for the upper and sole of our chappals. The leather is treated to ensure durability and comfort. Our products are designed to provide a perfect balance of style and functionality.

5. How do I place an order?

To place an order:

  1. Browse our collection and select your preferred chappal.
  2. Choose your size and quantity.
  3. Add the item to your cart and proceed to checkout.
  4. Fill in your shipping details and complete the payment process.
    You’ll receive an email confirmation with your order details.

6. What are your payment options?

We accept a variety of payment methods, including:

  • Credit/Debit cards
  • Bank transfers
  • Cash on Delivery (COD) within Pakistan

7. Do you offer international shipping?

Yes, we ship our products internationally. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.

8. How long does delivery take?

  • Within Pakistan: Delivery typically takes 3-5 business days.
  • International Orders: Delivery times vary based on the destination and shipping method chosen.

9. What is your return policy?

We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return the product within 7 days of delivery, provided it is unused and in its original condition. For detailed information, visit our return policy.

10. How do I know my size?

Our chappals are available in standard sizes. We recommend checking our Size Guide to find the perfect fit. If you’re unsure, feel free to reach out to our support team for assistance.

11. Can I customize my chappals?

Yes, we offer customization options for certain styles. Contact us at 0300-1094017 to discuss your requirements, and we’ll be happy to assist you.

12. How can I contact customer support?

You can reach our customer support team through:

  • Email: support@peshawarichappal.com
  • Phone/WhatsApp: 0300-1094017
  • Contact Form: Available on our Contact Us page.

13. Are there discounts or promotions available?

Yes, we frequently run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.

If you have any other questions, don’t hesitate to reach out. Thank you for choosing Peshawarichappal.com where tradition meets style!